Complaints - BFF Banking Group
Please see the Complaint section of each company website.
Please see the Complaint section of each company website.
The Website of BFF Bank S.p.A. uses cookie files. These files are used for purposes of improving proper support of system commands and analytic tools. Using the Website implies that the User agrees to their application. If the User does not express such an agreement, he/she may manually change setting pertaining to cookie files in the Web browser.
Details can be found here.
Following the website consultation, the data of natural persons identified or identifiable can be processed. The Data Controller BFF Bank S.p.A., based in via Domenichino 5, 20149 Milano.
DATA PROTECTION OFFICER
The Data Controller, according to the article 37 of the Regulation (UE) 2016/679, appointed a Data Protection Officer (DPO) reachable at the e-mail address DPO@bffgroup.com.
TYPES OF DATA PROCESSED
Navigation data. IT systems and software procedures created for the website management acquire, during their usual activity, some personal data whose transmission is implicit in the use of internet communication protocols. This category of data includes IP addresses or domain names of computers and terminals used by users, addresses in URI / URL notation (Uniform Resource Identifier / Locator) of the requested resources, the time of the request, the method used in submitting the request to the server, the file size obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and the IT environment of the User. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the website and to check the correct functioning of the services offered.
Navigation data do not last for more than seven days (except for any need of crimes ascertainment by the judicial authorities).
Data communicated by the User. The optional, explicit and voluntary transmission of personal data by the User in the data collection forms to the contacts on this site involves the subsequent acquisition of the data provided by the sender. These data will be processed by BFF Bank S.p.A., mainly with IT tools, in order to comply with the request of the User. Specific information will be uploaded on the BFF Bank S.p.A. website pages prepared for the provision of certain services.
Cookies are small text files that are sent to the browser of the User by a web server and that are later stored on the hard disk of the User’s Computer. They are mainly used to allow the functioning of web sites and having them operate more efficiently, as well as of providing information to the owners of the same site.
The following chart illustrates the cookies used by BFF Bank S.p.A.:
This cookie is used by the system to keep record of the express consent of the internet visitor on BFF Bank S.p.A. Website.
To revoke one's consent after having accepted this cookie, delete the same cookie from one's own browser.
These cookies are used to collect information on how visitors use the Website (for example the visit time and day, possible prior visits to the Website by the same visitor, the Website of origin, etc.). Said information is used by BFF Bank S.p.A. to improve the Website.
For more information, please read Google's Privacy.
In addition to the cookies listed in the above chart please note the presence of the so-called session cookies, namely those cookies that are not permanently saved on the User's computer and disappear when the browser is closed. Their use is strictly restricted to the transmission of session identification data (represented by random numbers originated by the server) necessary to allow the use of a specific service and the safe and efficient Website navigation. So-called session cookies used in this Website avoid having to resort to other IT technologies potentially prejudicial to the confidentiality of Users' navigation and do not allow the acquisition of the User's personal identification data.
Cookie files will be stored for the purpose of adjusting the Website to individual needs of visitors, creating visit statistics and in order to maintain the session of a User of the Website (after logging in), thanks to which the User does not need to enter the login and password on each subpage of the Website; changes in settings pertaining to cookie files can be made at any time.
BFF Bank S.p.A. reminds that the total or partial disabling of the so-called technical cookies can compromise the use of the functionalities of the site. Anyway the User can decide to accept or not the cookies by modifying the security settings of the browser.
Mozilla Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
Google Chrome: https://support.google.com/chrome/answer/95647?hl=it
Internet Explorer: http://windows.microsoft.com/it-it/windows-vista/block-or-allow-cookies
Safari 6/7 Mavericks: https://support.apple.com/kb/PH17191?viewlocale=it_IT&locale=it_IT
Safari 8 Yosemite: https://support.apple.com/kb/PH19214?viewlocale=it_IT&locale=it_IT
Safari su iPhone, iPad, o iPod touch: https://support.apple.com/it-it/HT201265
LINK TO OTHER WEBSITES
This Website contains links to access other websites. The presence of those links may entail the collection of data from and to sites managed by third parties. The management of information collected by "third parties" is governed by the respective disclosures to which reference is made.
OPTIONAL SUPPLY OF DATA
Except for what specified for navigation data, the User is free to provide his/her Personal data. However, the failed provision thereof may entail the impossibility to obtain the service requested.
Personal data are processed electronically for the time strictly necessary to achieve the goals for which they were collected. Specific security measures are observed to prevent loss of data, illicit or incorrect use and unauthorized access. Pursuant to Article 32 of Regulation (EU) 2016/679, BFF Bank S.p.A. has adopted all the necessary security measures to guarantee the protection of the Personal Data being processed, limiting the risks relating to the confidentiality, availability and integrity of the personal data collected and processed.
DATA SHARING, COMMUNICATION AND DIFFUSION
Data collected may be transferred or communicated to subsidiaries of BFF Banking Group for activities strictly connected and instrumental to the operation of the service, such as the management of IT systems, or for processing operations effected by the other group companies for the same purposes. The Personal Data provided by the User requesting dispatch of informative material (brochures, informative material, etc..) is used only to perform the service or provision requested and are disclosed to third parties only if this is necessary for that purpose (companies that provide mailing services, labelling, shipping).
Besides those circumstances, data will not be communicated, nor granted to anyone, except where provided by contract or with the concerned party’s consent. In this respect, Personal data may be transmitted to third parties, but only and exclusively provided that:
No data deriving from the web service is disseminated.
RIGHTS OF DATA SUBJECTS
Data subjects have the right to obtain by BFF Bank S.p.A., in the foreseen cases, the access to own personal data, the rectification or the erasure of them or the restriction or object of data processing (art. 15 and following of the Regulation). To exercise the aforementioned rights the Data Subject can contact the Data Controller by writing to BFF Bank S.p.A., via Domenichino, n. 5, 20149, Milano. The Bank appointed a Data Protection Officer (DPO) reachable at the e-mail address DPO@bffgroup.com.
RIGHT TO LODGE A COMPLAINT
The Data Subjects who consider that the processing of their personal data carried out through this website happens in violation of the provisions of the Regulation (EU) 2016/679 have the right to lodge a complaint to the Supervisory Authority as provided by art. 77 of the same Regulation, or to an effective judicial remedy (art. 79 of the Regulation (EU) 2016/679).
AMENDMENTS TO THESE PRIVACY POLICIES
BFF Bank S.p.A. periodically reviews the content of this document to comply with amendments legislative, organisational or due to technological evolution.